Citizen Request Management

Respond to and track citizen’s requests, suggestions, and complaints.

Module Benefits

A  citizen request management system enables citizens and businesses to create, manage, and respond to requests for city staff to review. Common requests are related to issues like broken streetlights, damaged property, requests for inspection, and more.

  • Respond To Customers: Staff can respond directly to requests within the CivicWise platform. 

  • History of Actions on Requests: Staff can easily see a history of all actions taken on a request.

  • Allow Unregistered Users to Submit Requests: Allow users to create new requests with or without registering an account to suit your organization’s needs. 

  • Customized Confirmation Emails: Optionally customize the confirmation emails sent to users when a new request is received or processed. 

  • Customized Workflow Processing: Use our out-of-the-box workflow to process your requests or customize the workflow to suit your organization’s needs.

  •  Customized Forms: Each module comes with pre-defined forms for data input. You can choose whether these forms will be used by staff or external users or both. Each form can be customized to suit your organization’s needs.

Customer Request Management Form
Example Form

This is just one example of how CivicWise can make citizen and staff users’ lives easier. We offer other modules, and can customize this module to suit your municipalities specific needs. Email to view read about other examples of modules CivicWise has created for municipalities like yours.

Empower citizens to serve themselves